Looking to book tickets? Here are our top FAQs to help you place an order
Can I purchase tickets by phone?
How can I pay for my order?
What's your phone number?
Where can I see your Terms and Conditions?
If I am a disabled person what is the best way for me to make a booking?
What is the company name that will appear on my credit card statement?
How do I know if my booking has gone through?
I live outside of the UK, will you mail my tickets to me?
Why do I have to pay a service charge?
What's the transaction fee for?
Is your site secure?
Why do tickets sell out so quickly?
Can I cancel my order if I change my mind?
Why is there a limit on the number of tickets I can buy?
Already ordered your tickets? Here are our top FAQs for existing orders
How do I get a reference number?
I haven't received my confirmation email, what should I do?
I've lost my booking reference number - what can I do?
If I move house before my tickets arrive, how do I tell you about my change of address?
Where are my tickets?
I've tracked my order and it says there is a fault. What should I do?
Can I cancel or change my booking?
I can't make the performance - can I exchange my tickets or get a refund?
What happens if an event is cancelled or rescheduled?
Can I collect my tickets at the box office? Can someone else?
How do I contact Ents24 customer services?
I have not received my tickets.
When will my tickets be sent? Can I get them next week/in time for Christmas/my birthday?
How will my tickets be sent? Can this be changed?
My tickets have arrived and they're not what I asked for - what can I do?
I've lost my tickets - what can I do?